Security & Service Level Agreement (SLA)
At MathxMedia & Tech (MathxMedia & Tech (MMT)), we build high-concurrency production systems engineered for uninterrupted business continuity, strict cryptographic security, and rapid incident resolution.
1. Production Uptime & Reliability Target
MMT targets 99.9% monthly infrastructure availability for eligible managed enterprise plans and active SaaS platforms (subject to individual Statement of Work and SLA contract terms).
2. Incident Severity & Response Matrix
Our engineering on-call rotation adheres to strict response timeframes based on incident severity:
Core production system down, business transactions halted, zero workaround available.
Significant system degradation, critical feature impaired with temporary workaround.
Non-critical bug, administrative UI glitch, or general technical inquiry.
3. Data Security & Architecture Standard
All HTTP requests, API webhooks, and client sockets are enforced through SSL/TLS encryption.
Database volumes and storage buckets use hardware-accelerated AES-256 encryption at rest.
Point-in-time PostgreSQL database snapshots replicated across geographically isolated zones.
Strict isolation of production and staging environments with multi-factor authentication (MFA).
4. Emergency Escalation & Support Desk
For SLA escalations, emergency system status reports, or security disclosures, reach our operations team immediately:
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